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Who are we?

The Board of Directors and all statutory sub-committees are the designated authorities responsible for ensuring that all affairs of the Credit Union are carried out in accordance with established Legislation, Bye-Laws, and Policies.

Service to the Credit Union is strictly voluntary and all Members in good standing are eligible to offer themselves for service.

Service to the Credit Union affords Members the opportunity to add value to the Society through their collaborative experience and wealth of talent.

Service as an Officer of the Society is a valuable platform to gain business awareness and credit management insight and to encourage co-operation and collaboration.
 

Historical Perspective

C.T.C.U. Society was established in November 1953

The society was formed to support employees of Consolidated Telephones and empower members in southern Trinidad, the organization started with 56 members investing $532.

It has since grown to over $37 million in assets and a membership base of around 1,000 through committed investment.

November 1953

C.T.C.U was officially registered on 8th February, 1954

Consolidated Telephones Credit Union was officially registered  under the Co-operative Societies Act.

Its first office was located at #10 St. James Street, San Fernando. 

8th February, 1954

C.T.C.U's Growth Began

Due to growth and support from the telecommunications company, the office moved to Cipero Street Work Centre.

This relocation marked an early sign of the Society’s increasing recognition and member engagement.

Post-1954

C.T.C.U Moved Permanently in 2006.

The Society purchased its own modern Head Office at #37b Circular Road, San Fernando.

All operations have since been successfully conducted from this permanent location.

2006

C.T.C.U. Milestone

C.T.C.U. is now an award-winning leader in Co-operative wealth management, serving individual members and their families locally and internationally with pride, integrity and humility and a strong commitment to member and community well-being.

The Society serves members throughout Trinidad & Tobago, the Caribbean territory and internationally.

Present Day

C.T.C.U. Focus

At C.T.C.U, we’re guided by a common purpose to help make financial and social lives better, through the power of every member’s connection.

We deliver on this through responsible growth with a focus on the inclusive and supportive workplace we create for our employees, the trustworthy products and services we offer our members, and the impact we make as a co-operative society in helping the local economy thrive. You are welcome to join us.

Present Day

Our Team

Joseph Remy 

President

Desmond Campbell 

Vice President (2022 to March 2026)

Kevin Bertrand

Vice President

Sharon Hunte 

Secretary

Kevonne McCall-Stewart 

Assistant Secretary

Omega Zephyrine

Treasurer

Zellon Bethel

Assistant Treasurer

Sheldon Greene

Director

Jacqueline Taylor-Chase 

Director

Rhonda Pacheco

Director

Ms. Cindy Ali

Supervisory Committee Chairperson

Ms. Sharon Cooper-Alleyne

Supervisory Committee Secretary

Mr. Kester Beale

Supervisory Committee Member

Kevonne McCall-Stewart

Credit Committee Chairperson

Sade Bishop

Credit Committee Secretary

Joseph Remy

Credit Committee Member

Vishal Bhagwandeen

Credit Committee Member

Desmond Campbell

Credit Committee Member (2022 to March 2026)

Anthony Zephyrine

Credit Committee Member (From 25th February, 2026)

Eshe Millette-Trim

Accounting Assistant

Jacqueline Munroe

Senior Accounts Clerk

Deann Ramsahai

Administrative Assistant

Tedisha Nicholas

Senior Administrative Clerk 

Lincoln Oudain

Courier

Our Team

CTCU In-Service

The Board of Directors and all statutory sub-committees are the designated authorities responsible for ensuring that all affairs of the Credit Union are carried out in accordance with established Legislation, Bye-Laws, and Policies.
 
Service to the Credit Union is strictly voluntary and all Members in good standing are eligible to offer themselves for service.
 
Service to the Credit Union affords Members the opportunity to add value to the Society through their collaborative experience and wealth of talent. 
 
Service as an Officer of the Society is a valuable platform to gain business awareness and credit management insight and to encourage co-operation and collaboration.

In-Service Nomination Forms

Board of Directors

 

Our Board of Directors is elected by the Membership at the Annual General Meeting and is composed of nine (9) elected Directors and two (2) Alternates who, on the basis of their knowledge and experience, make valuable contributions to the overall conduct of the business.

Board candidates, including incumbent directors, are considered based upon various criteria, including their concern for the long-term interests of the Society and our Membership, broad-based business skills and experience in relevant areas critical to our business, prominence, and reputation in their professions, social perspective, and personal integrity and judgment.

Check out the Nomination Form

Building Committee

The Building Committee is an ad hoc committee responsible for the maintenance, upkeep, and repair of all facilities under the Consolidated Telephone Credit Union’s care. Its primary role is to ensure that buildings remain safe, functional, and compliant with relevant standards.

In addition, the Committee oversees the full tendering and procurement process, ensuring transparency, fairness, and value in the selection of contractors and service providers. This includes evaluating bids, recommending vendors, and monitoring project execution.

The Committee also addresses matters relating to the physical condition and structural integrity of properties, proactively identifying issues and implementing solutions to protect and enhance the Credit Union’s assets. Through its work, the Building Committee supports the long-term sustainability and operational efficiency of all properties.

Credit Committee
The Credit Committee consists of five (5) members and two (2) Alternates elected by the membership at the Annual General Meeting.
The Credit Committee’s responsibility goes beyond the general administration of loans to members, but these Officers also serve in a counselling and advisory capacity to the Membership.
Education Committee
The Education Committee consists of three (3) to five (5) Members appointed by the Board of Directors.
The Education Committee is in charge of publicity and education and shall advise and act in collaboration with the leaders of discussion groups, assist in the Maintenance of a library for the use of Members of the Credit Union and arrange for the purchase of educational material in relation to the Co-operative movement.
The Education Committee has the responsibility to manage arrangements for lectures, training, seminars and discussions for the Credit Union’s membership and use its best endeavours to stimulate interest in the social and cultural activities of the Credit Union.
Finance & Investment Committee

CTCU is democratically run by its members to serve their financial needs, whereas banks, trust companies, and other financial institutions exist primarily to earn interest for shareholders.

Human Resources Committee

The Human Resources Committee consists of five (5) officers and the Operations Manager, charged with the responsibility of ensuring that good corporate governance and proper Human Resources policies are enforced.

The Human Resources Committee also seeks to alleviate any grievances that may arise with employees.
The Information & Communication Technology Committee

The Information & Communication Technology Committee consists of three (3) to five (5) officers charged with the responsibility of Strategic Alignment, Value Delivery, Resource Management, Risk Management and Performance Measurement through effective availability of technical resources to CTCU.

The primary purpose of driving technology decisions is to afford the CTCU membership and officers greater access to their monies, interests, financial services and control over the assets of the Society, leading to higher levels of member engagement and customer satisfaction.

The ICT Committee serves to improve services for our existing and future members as well as to offer new services and forms of engagement for members.

Marketing committee

The fundamental role of the Marketing committee is to support and work collaboratively with the Society’s Administrative team, to offer suggestions and formulate Marketing and Advertising strategies that will promote the Credit Union and our business.

The purpose of the Marketing Committee is to strengthen the network of communications among the Credit Union, the Community we serve and all our Membership (existing and potential).
Nominating Committee

The Nominating Committee, comprising of not more than five (5) members in good standing, is appointed by the Board and is responsible for developing selection and suitability criteria for Officers and reporting via its recommendation to the Membership for scrutiny and approval of officers prior to election.

The Nominating Committee periodically reviews Fit & Proper criteria. In addition to the board and committees’ conducting KPI evaluations on an annual basis, the nominating committee is required to review the general qualifications and expertise of each elected Board and Committee member on at least an annual basis.
Supervisory Committee

 

The Supervisory Committee is composed of three (3) officers and two (2) alternates who serve as internal auditors of the Society.
 
The Supervisory Committee serves by examining the financial position of the Credit union through their inspection of the books of Account of the Society and reporting to the Membership at the Annual General Meeting.

 

 

 
 
 

Frequently Asked Questions

What is a Co-operative?

A Co-operative is an autonomous association of persons united voluntarily to meet their common economic, social, and cultural needs and aspirations through a jointly-owned and democratically-controlled enterprise.

Co-operatives are democratically owned by their members, with each member having one vote in electing the board of directors from within their membership. 
  • Voluntary and Open membership 
  • Democratic Member Control 
  • Non-discrimination
  • Member Economic Participation
  • Autonomy and Independence
  • Education, Training and Information
  • Service to members
  • Building financial stability
  • Distribution to members
  • Co-operation among Co-operatives
  • Concern for Community – Social Responsibility
CTCU is democratically run by its members to serve its members’ financial needs, whereas banks, trust companies, and other financial institutions exist primarily to earn interest for shareholders.

The views and concerns of customers within banks and other financial organisations are not always considered, whereas our Credit Union members aid in the strategic direction of the Society through their input at General Meetings and their service on the Board and Committees. Members’ concerns and views are always addressed because members are not simply customers but are part owners of the business.
Becoming a member makes you a shareholder, which means you become part-owner of the Credit Union and have an equal share in all the Credit Union’s assets and profits based on your pattern of savings. Our focus is on our members, where our aim is to put your needs first.
 
As a Credit Union Member, you have a “Say” in how the Credit Union is run by participating and voting at the Annual General Meetings to elect the Board of Directors, Supervisory, and Credit Committees and serving as a volunteer.
 
Each member has one (1) vote regardless of the amount of business he/she has at the Credit Union.  All members are treated with dignity and respect, being part owners of the Credit Union.

 

 
Members elect a board of directors from among the membership at the annual general meeting.
 
The elected directors are responsible for implementing policies to advance and protect the interests of its members’ finances and business.
 
The day-to-day operations are handled by paid administrative, accounting and management professionals and in some cases by volunteers.
 

Absolutely! Credit Unions are governed under and guided by the Co-operative Societies Act of Trinidad and Tobago.

https://rgd.legalaffairs.gov.tt/laws2/Alphabetical_List/lawspdfs/81.03.pdf

Who can join Consolidated Telephones Credit Union?

Only persons who are bona fide employees, former employees, retirees and pensioners of TSTT, its successors, subsidiary, associated companies and institutions, and other companies operating in the Local Telecommunications Industry, together with members’ spouses, children, parents, siblings, extended family and wards of members and employees of the Society.

No, all accounts are individual accounts; however, you should nominate beneficiaries to your account.
 
CTCU accepts members who are owners of businesses to open accounts in their names only (not in the name of the business).
 
Only individual accounts are facilitated.
 
The requirements for reactivation are as follows:
  • Complete a Know Your Member Form
  • Proof of Residence (Utility Bill, Rental Agreement) no older than 3 months
  • Two (2) forms of valid photo ID (National ID, Driver’s Permit or Passport)
  • Recent proof of income
  • Share Purchase of $50.00
  • Building Fund Deposit
 

 

 
No, a nominal administrative fee will be required at the time of applying to join. This is subsequently credited to your account upon successful membership.
 
You must continue a minimum contribution to the Building Fund and make regular payments to your account to keep your membership active (It is advised that a member should not allow his/her account to become dormant). Unlike banks, we do not charge monthly or annual fees.
 
The day-to-day operations are handled by paid administrative, accounting and management professionals and in some cases by volunteers.
 

All members receive a member account, known as a Share Account.

This operates as a savings account and represents your share of the Credit Union.

Any Consolidated telephones Credit Union member with a valid share savings, deposit savings, investment, loan or fixed deposit account can sign up for the MY.CTCU.ORG.TT service. 
 
All new and existing customers to CTCU qualify.
How can I access my account?

You can access your account online or by visiting our branch.

You can set up a regular Standing Order from your bank account or have payments from benefits paid directly to CTCU.
 
We also have employer partnerships enabling Payroll assignments where a regular amount is deducted from your wages/salary.
 
You are also able to pay cash in over the counter at Consolidated Telephones Credit Union’s office.
 
There is no maximum amount you can have deposited with the Credit Union across all accounts.
 

Interest on savings is paid in the form of a yearly dividend. When you join Consolidated Telephones Credit Union you become a shareholder.

This means that at the end of each year, any cash surplus is divided between members as a dividend on their savings.

 

 

 
Our online service allows you to transfer your money from your deposit savings account to Loans or Fixed Deposits.
 
You can also request withdrawals from your savings through our office.
 

The online experience through my.ctcu.org.tt is free of charge to any of our members, all fees normally associated with our other products and services remain applicable.

A Share Account is an account where the money saved will generate dividends or annually.
 
Deposit Savings Account is an account where your savings do not generate interest. The money in this account is accessible for easy withdrawal and deposits without interest.
 
A Fixed Deposit Account is an account where the money saved will generate a specific pre-determined interest over a defined period of time.
How do I set up a standing order?

A standing order is an arrangement you make with your bank to pay into your CTCU account or loan. To set this up, you will be guided by our representatives with the required documentation to contact your bank and request the payment amount to be transferred.

You can also do this yourself online if you have set up internet banking with your bank.

Yes, we can provide you with an e-mailed quarterly statement or you may request additional statements, throughout the year upon request.  You are able to view and download statements via my.ctcu.org.tt (CTCU’s electronic transaction service / online banking facility).
 
You are also able to pay cash in over the counter at Consolidated Telephones Credit Union’s office.
 
You may transfer money using the electronic transaction service, my.ctcu.org.tt, from your deposit savings to your loans, fixed deposits, special deposits or other sub-account.
 
The accounts which are eligible to be debited and credited will automatically default in the dropdown list when making the transfer. 
 
Will my savings be secure?
Yes. We are regulated by the Central Bank of Trinidad & Tobago and our members’ investments are insured by the Trinidad and Tobago Credit Union Deposit Insurance Fund Co-operative Society Limited (TTCUDIF).
 
This TTCUDIF insurance covers up to $125,000.00 in shares and up to $50,000.00 in deposits.
More information can be found at http://stabfundtt.com
Loans are secured by CUNA Loan Protection & Advance Protector Insurance plans.  The premium for the coverage is borne by the member.
 
You are also able to pay cash in over the counter at Consolidated Telephones Credit Union’s office.
 
Any adult member of CTCU, once in good financial standing, is eligible including those who have retired.  Non-members, joint applicants and business entities can not obtain a credit union loan.
 
What are CTCUs business hours?

Monday to Friday – 8:00 a.m. – 3:00 p.m.

The Bye-Laws of the Credit Union defines the conditions under which membership can be terminated.  Circumstance include death, insanity, bankruptcy, resignation, or expulsion in accordance with CTCU’s Bye Laws. 
 
Such termination shall not relieve a member from his/her financial obligations to the Credit Union.
 
A copy of Consolidated Telephones Credit Union’s Bye Laws can be collected at our office or read on our website, free of charge.
Yes, you may view a history of your transactions online, free of charge or pay a nominal administrative fee to have one printed for you at the credit union’s office. This applies to your share savings account, deposit savings account and your loans.
 
Your transaction history can assist you in tracking the money you spend, and this allows you greater control over your finances. 
Yes. Once you are registered as a CTCU member and have signed the Interactive Services Agreement you may start using the electronic transaction Banking service. 
CTCU’s electronic transactions service (Online Banking) is a convenient tool which allows you to have access to your account information and conduct normal credit union transactions (loan applications, payments, transfers, queries).
 
It allows you to log on to a secure and personal environment, any day, any time, where your transaction is conducted at your convenience. 
Absolutely, yes! CTCU members who work or reside outside of Trinidad and Tobago can contact our office to be guided thoroughly by our professional staff.
 
Contact can also be made by emailing contact@ctcu.org.tt